We accept returns within 14 calendar days of delivery of the product(s).  Upon delivery once you have inspected the items and found any error or damage please let the driver know before he/she leaves. Please take evidence such as pictures or videos and send them to us in presence of driver so we can investigate and process your claim for a refund or a replacement . 

Incase the driver has left and you have identified any damage to the product, the item can be posted back once we reach an agreement.

All our products come with a return charge of £90.00. This charge is non-negotiable, if the item is faulty or arrives damaged the return fee will be paid by us.If a  collection is arranged by us, please ensure the items are ready in original packaging on ground floor, our third party service do not collect items from any other floors except ground floor.

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) We receive the returned item within 14 days following the date of delivery of the product;

(b) The returned item is unused, in its original packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new. In case item is opened, just keep the packaging and wrap it up best you can to prevent damage in transit.

In order to take advantage of your rights under this returns policy, you must: Contact us first, as returns can only be accepted if you have notified us i.e. email, phone.  Ways to get in touch are available in Contact section of the website.

The following kinds of products may not be returned under this policy:

(i) Products that have been altered you i.e a higher headboard or more has been selected before adding to cart.

(ii) Products that have cosmetic damage by you or items sent back with no packaging causing damage in transit.

(iii) No return policy applies to all our luxury, accessory and ambassador range, any bespoke bed heights and modified products are non returnable. 

Please note where if the item is not faulty, damaged and will automatically incur a £90 return charge as standard i.e. change of mind. 

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy i.e. fully resell able unless faulty; the original delivery charges and excluding the costs of returning the product to us.